With a clear mandate, enforcing the segregation of duties

Client : FedEx

Region : EU

Term : 60 months in various roles

Area : Payroll / HRIS / Time & Attendance

Role Snellinx : Integration SPOC / Strategy Lead R&R's HR and Finance

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Context

FedEx officially acquired the Dutch logistics company TNT Express in 2016, a $4.8 billion case. The strategic move combined the world’s largest air express network (FedEx) with an extensive European road network (TNT).

The road of integration was a six-year rollercoaster that turned a perfect strategic vision into a highly complex execution challenge.

HR challenges

Conflicting views between former rivals : Scope and requirements shifted constantly, ping-pong between legacy FedEx and legacy TNT entities
Internal Stakeholders (HR, IT, finance/procurement) not aligned, lack of decision matrix
Compliance & security checkpoints facing fragmentation : GDPR/access/audit-trail risk
Severe employee impact from payroll/HRIS/T&A errors, risking HR's reputation

Intervention

Securing a corporate mandate, finally received by the Corporate FedEx Audit team
Governance set up : cross functional steerco's + task forces, cadence, escalation path and decision log
Scope Baselining: Defined a strict segregation of duties between HR and Finance, built directly upon the vision of the Corporate FedEx Audit.
Standardizing Roles & Accountability: Implemented a strict RASCI framework to eliminate cross-entity friction and clarify ownership between legacy FedEx and TNT teams.‍
‍Data & Compliance Stabilization: Executed comprehensive GDPR and security alignment tracks to standardize fragmented system access and ensure airtight audit trail.

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Result

we helped the client recognize that large-scale corporate transformations are never just technical or financial challenges—they are deeply human puzzles. Across the legacy FedEx and TNT teams, we drove success by breaking down fragmented legacy structures and aligning everyone behind a unified strategic vision.

Deliverables

Comprehensive RASCI Matrix
Risk register + mitigation plan + budget plan
Decision log + change request log

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I worked closely with Snellinx on a complex HR and Payroll segregation project during the TNT and FedEx integration. With roles and responsibilities shifting across the organization, alignment was often more challenging than the technology itself. Snellinx brought structure, accountability, and clear decision-making to a highly complex program. His pragmatic approach helped simplify complexity, keep stakeholders aligned, and drove the project toward a successful outcome.

Mariette De Bruijn , Change Management Lead Europe, FedEx